Warranty

CLIENT WORK ORDER

Primarily Japanese charges are based not on actual mechanics’ time, but rather on our retail labor rates multiplied by published industry
time allowances, or based on our judgment of what the appropriate time to be charged will be. You will be charged no more than the estimated price approved by you. If we determine that different or additional repairs are indicated, you will be contacted in advance for your approval of a revised estimate. Hazardous Materials Handling Fees will be charged, at standard rates, when items removed from your vehicle or items used in the process of repairing your vehicle, must be disposed of in compliance with applicable laws and regulations.

LIMITED WARRANTY

We take great pride in our work and want you to be satisfied with the results. For that reason, we offer the following Limited Warranty on all work we will perform on this Work Order, unless stated otherwise on the reverse side.

SERVICE or MAINTENANCE work is covered for 36 MONTHS or 36,000 MILES, whichever occurs first.

As of January 1, 2022:

All REPAIRS* are covered for 36 MONTHS or 36,000 MILES, whichever comes first.

  • Used parts carry a 90-day only parts warranty.
  • Client supplied parts carry no warranty of any kind.
  • Batteries carry specific manufacturer warranty.

If the vehicle covered under this Limited Warranty malfunctions due to a defective part we installed or labor we improperly performed, then we will, upon delivery of the vehicle to our repair facility within the warranty period, repair or replace the defective part and/or re-perform the labor at no additional charge to you.

THE FOLLOWING LIMITS APPLY – PLEASE READ CAREFULLY

This Limited Warranty applies only to you as the original purchaser of the service and/or repairs. It only applies to the actual work performed and parts installed on this Work Order. No other warranty is implied or expressed. This Limited Warranty does not cover manufacturer defects or flaws or normal wear and tear.

THIS LIMITED WARRANTY DOES NOT COVER TOWING, STORAGE, CAR RENTAL, DAMAGE TO PROPERTY, DAMAGE TO ANY COMPONENTS DUE TO CONTAMINATED FUELS OR LUBRICANTS, LOSS OF USE, LOSS OF TIME, LOSS OF INCOME OR PROFIT, OR ANY OTHER CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT MAY BE INCURRED AS A RESULT OF DEFECTIVE PARTS OR WORKMANSHIP. Primarily Japanese will not be liable for any costs or charges incurred at other repair facilities without our written consent.

This Limited Warranty will be voided by overheating, lack of lubrication, off-road use, misuse, negligence, abuse, and unauthorized modification of completed work. Further, regular scheduled maintenance/service of the vehicle must be performed as per Primarily Japanese recommended maintenance intervals. Due to harsh weather conditions, rubber-based components (i.e. windshield wipers) are only guaranteed for 6 months. Wheel Alignment is guaranteed correct when the vehicle is presented to the customer. Limited Warranty does not cover wheel alignment after the driver has left Primarily Japanese with the vehicle due to circumstances which are out of our control, i.e. road imperfections and/or driver error.

While working on a vehicle, components can break or become damaged due to the fact that they are worn or aged. We take every precaution to prevent this from happening and we do our best to anticipate when and where it might happen. However, Primarily Japanese assumes no liability for any damages resulting from worn or aged components, including but not limited to broken or rusted bolts, broken vacuum lines, and broken hoses. By signing this work order, you acknowledge this policy and take all responsibility for said components on your vehicle. If a worn or aged component is damaged, you will be notified before repairs are performed.

Future service and/or repair costs are not included in this Work Order, unless so stated in writing. This Limited Warranty does not cover any repair or replacement that is covered by a manufacturer warranty or any other applicable warranty. Arizona law governs this Limited Warranty.

NOTICES

  1. Your vehicle is not insured or protected against loss or damage occasioned by theft, fire, vandalism, or any other cause while your vehicle remains with Primarily Japanese.
  2. We are not responsible for any articles of personal property left in the vehicle.
  3. We are not responsible for unavailability of parts or delays in parts shipment beyond our control.
  4. Depending on the type of service requested, some work may be subcontracted. When work is subcontracted, it will be documented on your Work Order.
  5. All charges for service and/or repairs are due and payable upon the delivery of the vehicle or upon the expiration of three (3) days after notice that the service and/or repairs have been completed. Notice shall be deemed to have been given upon delivery of written notification addressed to you at the street address or e-mail address given on the reverse side hereof. If your vehicle is not picked up within three (3) days after such notice is given, you will be charged $25.00 per day for storage. If any charges for service and/or repairs remain unpaid for thirty (30) days after the request for payment, Primarily Japanese may refer such charges to a collection agency or attorney, and you will be required to pay our reasonable attorney’s fees.
  6. Primarily Japanese is authorized to deliver the vehicle described in this Work Order or any of its contents to any person presenting the original payment receipt.
  7. By signing this Work Order, you authorize Primarily Japanese to place a lien on your vehicle for all charges for repairs, including labor and parts, storage and/or towing, and to enforce such lien pursuant to A.R.S. § 33-1022, in addition to any other legal remedies. Primarily Japanese is hereby expressly authorized to sell your vehicle at public auction after giving twenty (20) days written notice to the legal owner that payment for services is outstanding. If, upon statutory notice, payment is not made within ten (10) days, Primarily Japanese may sell the subject vehicle at public auction and apply the proceeds to payment of the delinquent charges, with the balance of the proceeds, if any, to be paid to the owner of the vehicle.
  8. Vehicles diagnosed by us and “fixed” elsewhere cannot be guaranteed as circumstances of repair are out of our control. Additional charges will apply to investigate immediate issues with the vehicle as it presents today.
keyboard_arrow_up

Accessibility Toolbar